Field Service Management

by Spencer Gisser, with David Krebs, February 2019

What questions are addressed?

  • What pressures have driven investment in field service management?

  • What capabilities distinguish top field service management providers from their competitors?

  • Which markets are most promising for field service management adoption, and what upcoming changes will affect demand?

  • What is the significance of advanced capabilities such as IoT, smart glasses, and augmented reality?

  • Which major trends will drive growth in field service management?

Vendors listed in this report

Astea, ClickSoftware, Coresystems, IFS, Mobile Reach, Oracle, PTC, RealWear, Salesforce, ServiceMax, ServicePower, Vital Enterprises, Zinc

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