Press Release  


Eugene Won
Senior Director of Marketing & Client Services
VDC Research
(508) 653-9000, ext.122

Global Market for Voice-Enabled Workflow Solutions will Reach Over $173M in 2022, According to VDC Research
Voice solutions getting louder - the niche technology is expanding to new sectors and use cases

NATICK, MA | January 7, 2019 - The market for voice-enabled workflow solutions will reach over $173M in 2022, according to VDC Research (click here for more information). Thus far, voice solutions have been used to reliably support highly repetitive workflows where speed and the ability for workers to operate “hands free” are critical. However, technical challenges have limited voice enablement of B2B workflows to a small collection of niche applications. As solution providers build out advanced capabilities and adjacent solutions, the opportunity for voice solutions looks increasingly promising. 

Worldwide Shipment Forecasts for Voice-Enabled Devices by Sector
Global Market for Voice-Enabled Workflow Solutions will Reach Over $173M in 2022

According to VDC, the warehousing and logistics sector will continue to be a stronghold for voice deployments. “Warehousing and logistics was responsible for 82% of the voice market in 2017 and will still account for 79% of the market by 2022,” said Pat Nolan, Research Associate of Enterprise Mobility at VDC. Warehousing applications and voice solutions are a natural pairing since the most commonly supported workflows fall into categories like voice picking and other fulfillment processes. Still, the remaining 20% indicates that there are worthwhile opportunities in other sectors. With lower costs and enhanced capabilities, more solution providers are attempting to reach burgeoning sectors such as health care, retail, and field service.

Voice solutions do not exist in a vacuum; they are now being used in conjunction with several other technologies to amplify their potential benefits. A majority of respondents to VDC’s survey reported that they are using small form factors such as handheld barcode scanners, smartphones and PDAs, as well as a variety of wearable and vehicle-mounted devices as voice-enabled systems. “Voice solutions are not pigeonholed to any one device type because the medium is a natural, easy-to-use way of optimizing almost any workflow or technology,” said Nolan.

In addition to these established use cases, advances in automatic speech recognition technology have opened the door for AI-powered digital assistants such as Alexa, Siri, Google Assistant and Bixby. Although initially or primarily intended for consumers, VDC states that enterprises are increasingly looking for ways to integrate these conversational interfaces across a growing spectrum of use cases. In parallel, vendors are coming out with more robustly integrated solutions that incorporate data analytics and offer visibility into inventory, worker performance, and system performance. Organizations can then adjust and optimize the necessary workflows and solution configurations to avoid bottlenecks, achieve greater throughput, and minimize errors. These benefits are critically important to supply-chain operations vendors, and organizations are eager to deploy them. As a result, vendors will need to develop data analytics capabilities and improve upon their digital assistants in order to remain competitive in the future.


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About VDC Research
VDC Research provides in-depth insights to technology vendors, end users, and investors across the globe. Offering syndicated reports and custom consultations, VDC’s market research coverage of AutoID & Data Capture, Enterprise Mobility & Connected Devices, Industrial Automation & Sensors, and IoT & Embedded Technologies is among the most advanced in the industry, helping clients make critical decisions with confidence. VDC’s methodologies consistently provide accurate forecasts and unmatched thought leadership for deeply technical markets.



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