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CUSTOMER ENGAGEMENT TECHNOLOGIES, 2011
MARKET INTELLIGENCE SERVICE
Research Summary:
2011 will be the year of customer empowerment for retail and transaction automation suppliers. As the market continues to evolve, customers are becoming more powerful than ever before, forcing B2C operators to adapt to their customers’ ever-expanding scope of demands. Customer empowerment will be a key investment driver in 2011, and will be the trend suppliers will need to address in the coming years. The 2011 Customer Engagement Market Intelligence Service will provide market estimates and forecasts, customer requirements and preferences, competitive share, and channel requirements for all customer engagement technologies under study, including: POS Terminals/Workstations, Payment/Transaction Terminals, POS Receipt Printers, Self-Checkout Solutions, Personal Shopping Systems, Interactive Displays & Digital Signage, Mobility Solutions and Barcode/ Imaging Solutions. This research program will include: market definition and segmentation maps, market estimates and forecasts for 2011 – 2015, competitive position, share and direction, customer requirements, preferences and investment plans, channel and other ecosystem participant capabilities, definition and analysis of key, issues, forces and trends.
To Order: Please Contact: Research Sales | info@vdcresearch.com | 508.653.9000
TRACK 1: TECHNICAL MARKET ANALYSIS
| Topic Number | Topic Title | Publication Date | Complimentary Executive Brief |
|---|---|---|---|
| 1 | POS Terminals/Workstations | May 2011 | Register to view |
| 2 | Payment/Transaction Terminals | Oct 2011 | Register to view |
| 3 | POS Receipt Printers | Sep 2011 | Register to view |
| 4 | Self-Checkout Solutions | Jun 2011 | Register to view |
| 5 | Self-Service Kiosks | Jul 2011 | Register to view |
| 6 | Personal Shopping Systems | Jun 2011 | Register to view |
| 7 | 2D Barcode/Imaging Solutions | Sep 2011 | Register to view |
| 8 | Interactive Displays/Digital Signage | Aug 2011 | Register to view |
| 9 | Mobility Solutions | Nov 2011 | Register to view |
| Custom Data Cuts and Analyses Available. Contact Us For Details. | |||
TRACK 2: VERTICAL MARKET ANALYSIS
| Topic Number | Topic Title | Publication Date | Complimentary Executive Brief |
|---|---|---|---|
| 1 | Government | Sep 2011 | Not yet available |
| 2 | Health Care | Nov 2011 | Register to view |
| 3 | Hospitality | Nov 2011 | Register to view |
| 4 | Retail | Nov 2011 | Register to view |
| 5 | Transportation | Oct 2011 | Register to view |
| Custom Data Cuts and Analyses Available. Contact Us For Details. | |||
TRACK 3: DISTRIBUTION CHANNEL ANALYSIS
| Topic Number | Topic Title | Publication Date | Complimentary Executive Brief |
|---|---|---|---|
| 1 | Distribution Channel Analysis | Nov 2011 | Not yet available |
| Custom Data Cuts and Analyses Available. Contact Us For Details. | |||
Complimentary Research Related to This Product and The Markets It Covers
| Webcasts | VDC webcasts are produced and delivered by VDC's leading analysts and provide a special opportunity to learn from their deep market knowledge. The content is drawn from recently completed research programs, and is specifically designed to provide actionable ideas and insights to industry participants. Listen to pre-recorded wecasts now, or sign up for an upcoming live event! | |
| Event Name: | Aggregation in the Interactive Displays & Digital Signage Market | Listen Now! |
| Overview: | During this QuickCast, analyst John Shuster discusses major trends currently shaping the interactive displays and digital signage market. | |
| Date/Time: | 8/12/2011 N/A (Recording Available. Click Link Above to View/Listen) | |
| Length: | 12 | |
| Event Name: | Mobility for Customer Engagement | Listen Now! |
| Overview: | During this QuickCast, Richa Gupta, Analyst for VDC’s AutoID & Transaction Automation practice, discusses the role of mobility solutions in customer engagement. | |
| Date/Time: | 6/17/2011 N/A (Recording Available. Click Link Above to View/Listen) | |
| Length: | 12 | |
| Event Name: | POS Market Resurgence | Listen Now! |
| Overview: | During this QuickCast, Chris Rezendes, Executive Vice President at VDC Research discusses the latest trends in customer engagement technology investment, focusing on interactive displays and digital signage and POS solutions as representative examples of next generation and traditional retail automation/customer engagement solutions market development. | |
| Date/Time: | 3/11/2011 N/A (Recording Available. Click Link Above to View/Listen) | |
| Length: | 13 | |
| Research Notes | VDC Research Notes present compelling data, insights and ideas related to our research coverage. Our Research Notes are generally focused on specific trends, issues and opportunities that are of great interest to a given market, and that have the potential to significantly impact the rate and direction of market growth. | |
| Document Title: | Growing Retail Adoption of Mobile POS | |
| Publication Date: | Jul, 2011 | |
| Excerpt: | The market for mobile POS terminals has started gaining traction in a broader collection of retail locations. This adoption is being driven by chainwide deployments by some large retail chains, across a number of regional markets and store formats. Adoption has accelerated rapidly, especially over the past year. VDC expects this trend to continue, especially among retail establishments. Many retailers’ business requirements align very well with the multi-function capabilities and easily portable nature of Mobile POS, which enables employees to check inventory, pricing and process payments – all while on the sales floor. | |
| Page Count: | 2 | |
| Registration Required? | Yes | |
| Download Now | Register | |
| Document Title: | Vertical Specific Applications & Emerging Solutions Fueling Interactive Displays & Digital Signage Growth | |
| Publication Date: | Aug, 2011 | |
| Excerpt: | The interactive displays and digital signage (IDDS) market continues to show robust growth, with hardware and software revenues eclipsing the $2 billion mark in 2010. Demand is being driven by enterprise end users across many verticals and all tier levels, with the proliferation of entry-level “plug and play” solutions becoming increasingly popular amongst Tier 3 and 4 SMBs. The Americas lead regional demand, accounting for over 40% of IDDS revenues. | |
| Page Count: | 2 | |
| Registration Required? | Yes | |
| Download Now | Register | |
| Document Title: | Deal Note: NCR to Acquire Radiant Systems, Inc. | |
| Publication Date: | Jul, 2011 | |
| Excerpt: | NCR (NYSE: NCR), one of the largest global technology vendors for assisted- and self-service solutions catering to a wide variety of vertical market segments, announced its intention to acquire Radiant Systems, Inc. (NASDAQ: RADS), a leading technology solutions provider to hospitality and specialty retail establishments. | |
| Page Count: | 6 | |
| Registration Required? | Yes | |
| Download Now | Register | |