Field Service Management: From New Solutions to New Pressures

by Spencer Gisser, with Eric Klein, and David Krebs, September 2017

Key questions addressed in this report include:

  • What pressures have driven investment in field service management?
  • What capabilities distinguish top field service management companies from their competition?
  • What is the significance of advanced capabilities such as IoT, augmented reality, and virtual reality?
  • What major trends will drive the growth of field service management?
  • How does field service management result in tangible customer benefits and what results are leaders experiencing?

Vendors Listed in this Report

Astea International, ClickSoftware, Coresystems, IFS, Oracle, Praxedo, PTC, ServiceMax, ServicePower, SpaceTime Insight

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